Standard Terms and Conditions of Business

These conditions explain your rights, obligations and responsibilities, as well as ours.  The terms “you” or “yours” refer to the customer, and “we”, “us”, “our”, and “ours” refer to The Boxed Training Company Ltd.

Trading Names: Boxedtraining, Boxedtraining Consultancy, are divisions of The Boxed Training Company Ltd.

Services:  We provide a training design and development service in the form of ready made or bespoke training packages, bespoke DVD production and off-the-shelf DVDs. All supported by a train-the-trainer programme.

Prices:  All prices for ready-made packages and off-the-shelf DVDs will be charged at the rate advertised on the date we receive your order.  While every effort is made to ensure that prices advertised on our web-site and in our brochure are correct, we reserve the right to amend prices that are incorrectly advertised in error, and will confirm this at the time of ordering.  Prices for bespoke training packages, DVD production and presentation design services are on quotation.  All quotations will be confirmed in writing, and are valid for 30 days from the date they are issued.  Prices for training are as advertised in our brochure and on our web-site.  All and any out of pocket expenses incurred by the trainer are at additional cost, and include but are not limited to travel to and from the training venue, food and refreshments during the day, overnight accommodation, and evening meal.  All prices are subject to VAT at the standard rate.

Promotions:  Promotional prices and deals are available as advertised and up to the date specified.  We do, however, reserve the right to withdraw or amend a promotion should this become necessary.

Carriage (Post and Packaging):  We supply all carriage, post and packaging free of charge in mainland U.K.  Delivery outside of the mainland U.K. will be charged at cost.

Claims:  You must make a claim for damage or short deliveries within three working days of receipt of goods.

Property and Risk:  Risk shall pass to you on receipt of goods.  Property in the goods shall remain with us until your invoice is paid in full.

Payment Terms:  Payment must either be made in advance or, where we agree to open an account for you, strictly within 30 days from the date we invoice you. We will invoice you for ready-made training packages and off-the-shelf DVDs on the day that we dispatch to you.  We will issue an invoice for the bespoke services (training packages and DVD production) on completion of the product prior to its review and acceptance. We will invoice you for any training that you ask us to deliver (including any train-the-trainer training) on the date that you place your order.  You have no right of set-off and all invoices must be paid in full.

Errors and Omissions:  We accept no responsibility for errors or omissions in this document, on our web-site, or in our brochure.  Our training packages, trainings, DVDs and presentations are produced in good faith by people with reputable backgrounds, but we accept no responsibility for any errors or omissions that they might contain.  We also accept no responsibility for any errors or omissions on the part of the person who purchases and delivers our training.  We also accept no responsibility for any accidents or damage that may occur to anyone who has received any training that we have either written or delivered, nor to any property or any person in any way associated with any training that we have either written, produced or delivered.  We also accept no responsibility for the performance of any person who has received training from us or from one of our training packages.

Contents:  While we make every effort to supply our training packages as advertised, it may be necessary to substitute one or more items with items of equal quality and suitability due to lack of availability or a delay in delivery. 

Software:  We accept no responsibility for any damage caused to any of your computing equipment or computing networks, or for any other losses you might incur as a result of damage to your computing equipment or computing networks resulting from any software, computer disks, or electronic communications that we have provided or issued.  This includes, but is not limited to, damage resulting from any viruses that may be present on any software, computer disks, or electronic communications emanating from us. 

Externally Sourced Items:  We accept no responsibility for the quality of, or any damage that might result from any externally sourced items that we have included in one of our training packages.  We will, however, do our best to take up any such issues with the relevant external source and to ask them to exchange items where this is appropriate and possible.  We will not pursue any claims for compensation from the external source that you might consider.

Cancellation Charges:  All cancellations must be confirmed in writing.  Cancellation for ready-made training packages and off-the-shelf DVDs will only be accepted prior to dispatch of the package to you.  Cancellation for bespoke training packages will only be accepted prior to dispatch of the package to you, and we will charge you a booking deposit of 40% of the quoted price, plus the costs for any work we have carried out prior to your notice of cancellation, as well as for any purchases and other costs that we have incurred prior to your notice of cancellation.  Should you cancel a training that you have asked us to deliver, we will make a cancellation charge according to our cancellation schedule:  0 days notice at 100% of the total cost to us; 7 days notice or less at 100% of the total cost to us; 14 days notice or less at 50% of the total cost to us; 30 days notice or less at 10% of the total cost to us.  A signed order form will be held as agreement to pay the charges for any of our goods or services that have been ordered, including any cancellation charges as set out here.

Training venue:  You will supply the venue for all training that we supply, at your own cost.  Should the venue suddenly become unavailable, you will be liable for all costs we incur as a result, which may include, but not be limited to, the full training fee, travel costs, food and refreshments, and overnight accommodation.  We will, in these circumstances, do our best to minimise the costs to you and to work with you to find an alternative venue or training date.

Special Training Delivery Terms: You are responsible for arranging for your delegates to attend one of our trainings, and for issuing any and all joining instructions.   We cannot be held responsible if you or any of the delegates that you have booked on a training that you have asked us to deliver, fail to attend that training.  Our full charges and costs will still apply when you or any of your delegates fail to attend one of our trainings.  We will charge you for any costs or losses that we incur should you postpone a training that you have asked us to deliver.  We reserve the right to postpone a training due to unforeseen and unavoidable circumstances.  Our liability shall be limited to offering alternative dates for the training.  Should these dates be unacceptable, we shall provide a refund for any charges already paid to us.  We reserve the right to cancel, delay or cut short our trainings as a result of any force majeure that is beyond our control.  If our trainer fails to attend due to illness or accident, then we shall refund the full amount of any charges already paid to us and do our best to find a suitable alternative date for the training.  We hold no responsibility for delegate performance after any training that we deliver.

Special Bespoke Training Package Design / DVD Production Terms:  We will consult you and will do our best to determine your training needs when you order a bespoke training package / DVD from us.  However, we will ask you to review the package within seven working days of receipt of the package.  Should you be unhappy with the package or require some changes, we will endeavour to work with you to make minor changes and additions free of charge.  Should you require major changes, we will provide a quotation for the additional work required. 

Intellectual Property and Copyright:  We hold the copyright, design rights and any other intellectual property rights to all of our trainings, training packages, DVDs and presentations.  When you purchase one of our trainings, training packages, DVDs or presentations, the material they contain is for your use only and you cannot pass them on to any third party.  Where we agree to allow you to put your name, company name, and corporate or organisational identity on any or all of the contents of our training packages, DVDs, or presentations, copyright, design rights and intellectual properties in any and all of our trainings, training packages, DVDs and presentations still belongs to us, unless copyright has been signed over to you.

Contact Us: If you need to contact us:

6 Landor Ave.
Killay
Swansea
SA2 7BP

Tel: 05601388281
Fax: 01792 291072

E-mail: terms@boxedtraining.co.uk